Wasla Solutions

Support

We're here to help. Whether you're using the Wasla CRM, the Wasla POS mobile app, or any other Wasla product, reach out and we'll get back to you.

Contact

Hours

Sunday to Thursday, 9:00 AM – 6:00 PM (GMT+3). Email requests sent outside business hours are answered the next working day.

Before You Contact Us

Many common questions are already answered in our product FAQs. It's often the fastest way to find an answer:

When you email us, please include:

  • Your business name (tenant).
  • The product you're using (e.g. Wasla POS on iPad, Wasla CRM on the web).
  • A short description of the problem.
  • Screenshots or a short video if the issue is visual.
  • The device type and OS version if the issue is in a mobile app.

Account & Data Requests

Requests for account deletion, data export, or changes to your personal information can be sent to support@wasla.ai. See our Privacy Policy and the Wasla POS Privacy Policy for full details. We respond to privacy requests within 30 days.

Billing & Subscriptions

For invoices, plan changes, refunds, or subscription questions, email billing@wasla.ai or write to our general support address.

Security & Vulnerability Reports

If you believe you have found a security vulnerability in any Wasla product, please email security@wasla.ai with a description and steps to reproduce. We appreciate responsible disclosure and will acknowledge reports within two business days.